Return Policy

Returns

Our return policy lasts 30 days from the date of delivery. If 30 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

• Items must be unused, unburned, unworn, and in the same condition as received

• Items must be in their original packaging

• Proof of purchase is required

Due to the nature of some of our products, certain items are not eligible for return. Please review the product description before purchasing.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used or burned candles

• Soaps, personal care, and wellness items

• Gift cards

• Digital or downloadable products

• Customized or made-to-order items

• Perishable goods

How to Start a Return

To initiate a return, please contact us at
📧 returns@kozykoalaco.com
Include your order number and reason for the return.

If your return is approved, we will provide instructions for sending the item back.

Refunds

Once your return is received and inspected, we will notify you via email.

• Approved refunds are processed within 5–10 business days

• Refunds are issued to the original payment method

• Original shipping costs are non-refundable

• Return shipping costs are the customer’s responsibility unless the return is due to our error (damaged, defective, or incorrect item)

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can make it right.

Exchanges

We only offer exchanges for items that are damaged, defective, or sent incorrectly. Please contact us for assistance.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Questions?

If you have any questions, contact us at
📧 returns@kozykoalaco.com