Terms and Conditions

 

Last Updated: November 27, 2024

Welcome to Kozy Koala Company (“we,” “us,” or “our”). By accessing or using our website, [kozykoalaco.com] (“Site”), and purchasing our products or services, you agree to comply with the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, you may not access or use our Site.

1. General Information

  • These Terms and Conditions govern your use of our Site and apply to all users, including customers, browsers, vendors, merchants, and contributors of content.
  • By visiting our Site or purchasing from us, you agree to be bound by these Terms.
  • Our store is hosted by [namecheap], and payments are processed through secure third-party services.

2. Eligibility

  • To use our Site or make a purchase, you must be at least 18 years old or have parental/guardian consent.
  • You agree to provide accurate and complete information during checkout.

3. Products and Services

3.1 Product Information

  • We make every effort to display product descriptions, images, and pricing as accurately as possible. However, we do not guarantee that all descriptions, colors, or prices are error-free.
  • We reserve the right to discontinue or change products at any time without notice.

3.2 Availability

  • Products are subject to availability. We cannot guarantee that items will always be in stock.
  • If a product becomes unavailable after you place an order, we will notify you and issue a refund if payment was processed.

4. Orders and Payments

4.1 Order Acceptance

  • All orders are subject to acceptance and availability.
  • We reserve the right to cancel or refuse an order for any reason, including suspected fraud or insufficient stock.

4.2 Pricing and Payment

  • Prices are listed in USD and are subject to change without notice.
  • Payments must be completed at the time of purchase using our secure payment gateways.

4.3 Taxes

  • Applicable taxes will be added to your order based on your shipping address. You are responsible for paying all taxes associated with your purchase.

5. Shipping and Delivery

  • Shipping costs and delivery times vary based on your location and shipping method chosen at checkout.
  • We are not responsible for delays caused by third-party couriers or customs clearance.
  • Customers are responsible for providing accurate shipping information. We are not liable for lost or delayed packages due to incorrect addresses.

6. Returns and Refunds

6.1 Returns

  • Our return policy lasts 30 days from the date of delivery. To be eligible for a return, the item must be unused and in its original condition and packaging.
  • To initiate a return, please contact us at returns@kozykoalaco.com.

6.2 Refunds

  • Approved refunds will be processed within 5–10 business days of receiving the returned item. Refunds will be issued to the original payment method.

6.3 Non-Returnable Items

  • Certain items, such as gift cards or personalized products, are non-returnable. These items will be clearly marked as such on the product page.

7. Intellectual Property

  • All content on our Site, including images, text, graphics, logos, and designs, is owned by Kozy Koala Company and protected by copyright, trademark, and other intellectual property laws.
  • You may not use, reproduce, or distribute any content from our Site without our written permission.

8. Prohibited Activities

You agree not to:

  • Use the Site for any unlawful purpose.
  • Transmit malware, viruses, or harmful code.
  • Interfere with or disrupt the security or functionality of the Site.
  • Resell or redistribute products purchased from us without written consent.

9. Limitation of Liability

  • Kozy Koala Company is not liable for any damages, including loss of profits, data, or other intangible losses, arising from your use of the Site or inability to use it.
  • Our liability is limited to the amount paid for your purchase.

10. Indemnification

You agree to indemnify and hold Kozy Koala Company harmless from any claims, losses, liabilities, damages, costs, or expenses arising out of your breach of these Terms.

11. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

12. Changes to These Terms

We reserve the right to modify these Terms at any time without prior notice. Any changes will take effect immediately upon posting on the Site. Continued use of the Site constitutes acceptance of the updated Terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Alabama. Any disputes will be subject to the exclusive jurisdiction of the courts located in Mobile County, Alabama.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Kozy Koala Company
Email: support@kozykoalaco.com

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